REST Plugin
liquibase.exception.LockException: Could not acquire a change log lock. Currently locked.
Error: liquibase.exception.LockException: Could not acquire a change log lock. Currently locked. Steps to Reproduce 1.Open the vae database. 2.Edit the databasechangechangelock table and change the value to "True". Resolution: Update the Locked ...
Could not create adapter backup directory(Failed to rename)
ERROR: Could not create adapter backup directory(Failed to rename) Step by step resolution: "Getting error ""unable to update/rename adapter directory"" on AEUI Goto the AE_Home directory Enable the Owner column to see the Owner of these folders ...
Error writing line :java.lang.ArrayIndexOutOfBoundsException: 25
ERROR: - ERROR (version Unknown, build 0 from 2020/08/10 10:01:42.026 by higrp0141) : Error writing line :java.lang.ArrayIndexOutOfBoundsException: 25 Step by step resolution: This issue has been resolved successfully after removing 25 th row from ...
Error while importing workflow on AE server
ERROR: C:\Program Files\AutomationEdge\aehome\AE_TEMP\ImportWflow_1597155801472\extracted\CMR_UPLOAD_MAIN.zip 2020-08-11 19:53:21 http-nio-8080-exec-10 ERROR AEBaseRestController:51 - Error: com.automationedge.aeutil.exception. ...
Error message in reports tab
Error: This was the bug found by the engineering team RCA: When a user logs in to the AEUI and navigates to Reports >> Dashboard page, an HTTP call is made to the AE Server to get the list of - (1) dashboards which are created by logged in user and ...
Issue with configuration parameters for deployed workflows
Summary: This is a bug in AEUI 5.3.0 regarding workflow edit operation because of which you're facing this issue. It has already been found and fixed in AE release 5.5.0. Root cause: When you enable the Email notification feature for a particular ...
Too many pending requests. AutomationEdge will not accept new requests...
Error: Too many pending requests. AutomationEdge will not accept new requests... Step by step resolution: 1."vae_workflow_instance" table the threshold value has been exceeded for workflow request. 2. We have changed the threshold value in the ...
ActiveMQ services in not running properly
Summary: This issue is basically with the ActiveMQ services it was not in running mode. In the logs, please check that the 61616 port has been busy or not. ERROR: java.io.IOException: Transport Connector could not be registered in JMX: ...
IntgServiceImpl:1398 - Remedy on-demand, null: Integration Conf Test Connection failed
ERROR: ERROR IntgServiceImpl:1398 - Remedy on-demand, null: Integration Conf Test Connection failed as testConnection() method from type JAR returned false. Please check JAR code. Step by step resolution. After removing below proxy settings from ...
Unexpected error occured please contact AutomationEdge Administartor
ERROR: Unexpected error occurred please contact AutomationEdge Administrator Resolution: 1. Issue has been resolved after renaming the "tomcat9w" with the actual "Apache tomcat service name". 2. Earlier it was pointing to some other tomcat services ...
Unable to Connect to Mail server
Error: Unable to connect Mail server Step by step resolution: 1. Login to Google accounts manually on the browser. 2. Search for less secure app access. Click on result and “Turn On” less secure app access. Now, you can connect with Mail ...
Error while validating URL
ERROR while login to AE using an on-prem instance. Steps: Please login with your IP address URL in the browser then try to configure IP? For example http://10.31.21.27:8080/aeui Whenever you will try to login with the localhost you will face this ...
How to deploy Desktop License?
The license needs to be deploy within 6 hours once generated. For Product License Firstly you need to generate folders under desktop plugin. To do this perform below steps: Open process studio >> Go to Tools tab Click on Spy. Click on Desktop Spy, ...
How to assign license to Tetant User?
Process Studio license needs to be assign to user before using it. Follow below steps: Login to https://t3.automationedge.com/ using provided credentials. Navigate to Process Studio menu. Click Assign License button. Select the Users to whom you wish ...
How to register on AutomationEdge Support Portal !!
Having an issue with AutomationEdge Software? Tell your friendly Support Engineers???? Just 2 steps and you're part of our AutomationEdge Family. Visiting for First time: Click on Sign Up, Enter your good name, email and Sign Up. You will ...
Creating a ticket on AutomationEdge Support Portal !!
Stuck with Issue?? Don't worry, we are here to help you?. Go through below steps: How To Submit a ticket? 1. Click on + icon and fill all the necessary details.(Filling appropriate details solves your problem in short time) 2. You can attach a ...
Error fetching sequential workflows org.apache.http.conn.HttpHostConnectException:
Please refer to the below error and causes for a connection timeout error. Error: 2020-03-06 11:56:53 pool-1-thread-1 ERROR AEAgentSeqWFHandler:49 - Error fetching sequential workflows org.apache.http.conn.HttpHostConnectException: Connect to ...
SAP Login code without plugin (POC)
This Knowledge Article is to know how to log in to SAP without using plugin (POC) as per the clients requirement. It has the simple scenario that has been executed using VB script mentioned in the steps below: Set credentials as parameters and pass ...
Cherwell : Connectivity Error
Problem: In Cherwell plugin, at the time of testing the connection is through the below error. Solution: The issue was with the IIS pooling for CherwellAPI, After updated the 'Identity' property to the local system, the issue has resolved. Please ...
All requests are remaining in the NEW state.
Problem: All requests are remaining in the NEW state. Solution: Changed ActiveMQ configuration to increase its performance. There were multiple requests are pending which made ActiveMQ idle. After adding the following configuration, ActiveMQ ...
Unable to login to AE server
Error: Not able to login to the AE server, showing error as "invalid username and password" Solution: - Login to your Postgres database with username and password. - Edit database.properties file from tools/automationedge/conf folder and paste the ...
Create a custom report on on-cloud using remote/local database
Problem: Create a custom report on on-cloud using a remote/local database.The database is available on the remote/local machine & wants to create a report on an on-cloud instance by using a remote database. Troubleshooting/ Solution: For accessing ...
Error installing postgresql:While installing Postgres, problem running post-install step PostgreSQL windows 10, cluster initialization failed
Problem: An error occurred while installing Postgres SQL. Error: While installing Postgres, problem running post-install step PostgreSQL windows 10, cluster initialization failed Solution: 1. Check the system32 path is set in the environment PATH ...
Failed to load: class path resource [activemq.xml]
Problem: ActiveMQ is automatically stopped. Error in log: 2019-02-26 10:35:01,222 | INFO | Refreshing org.apache.activemq.xbean.XBeanBrokerFactory$1@d3f0053: startup date [Tue Feb 26 10:35:01 UTC 2019]; root of context hierarchy | ...
Tomcat services stop abruptly
Problem: Tomcat stops abruptly Solution: Please do the changes in tomcat heap size as shown in the below screenshot. Step1. Go to the tomcat install directory (Example "C:\tools\AutomationEdge\tools\apache-tomcat-9.0.14\bin\”) step2: Double click on ...
Xpath Issue in UAT and Production-Element Identifiers
Problem: Process behaves differently in UAT and production with regards to element identifiers Solution: If the DOM (document object model) structure of the said application’s website has some similarities on both UAT and Production in that case we ...
Unable to load process information from XML node
Problem Statement: Error Pop-up window in Process-studio. Error Message: “Unable to load process info from XML node. Maximum wait time of 10 seconds exceeded while acquiring lock”. Solution: - Go to “C:\users\admin” location. - Delete “.pentaho” ...
For user’s connected to internet via Proxy, unable to use PS
In process studio.bat file make below changes Replace value of “XXX” with appropriate value of host and port number. SET PROXY_DETAILS="-Dhttp.proxyHost=XXX" “Dhttp.proxyPort=XXX” Add “%PROXY_DETAILS%” text as mentioned below “-XX:MaxPermSize=256m” ...
Opening Process Studio gives error "Invalid License".
Troubleshooting: Please verify that the server you are connecting to has a valid UAT/Dev/Trial license. Process Studio needs a UAT/Dev license to work. It will not work with a subscription (Production) license Please ensure license MAC address and ...
Socket TimeOut Exception issue
Reasons: There can be 3 potential causes of Socket Timeout. First, the machine hosting the Web server maybe unreachable e.g. an intermediate router or firewall has failed Second, the Web server hosting the URL maybe unreachable e.g. the Web service ...
java.lang.NoSuchMethodError
Error: java.lang.NoSuchMethodError Solution: 1. Please check supported JAVA version is installed 2. Set JAVE_HOME and JRE_HOME path
504 gateway timeout error for Nginx
Solution: 1.To apply settings globally, increase the following timeout values in nginx.conf file C:/tools/nginx-1.13.0/conf/nginx.conf. and restarting ‘Nginx’ service. 2. Please check the below parameters and its values. Change as necessary. ...
Could not connect to Messaging service: request failure
Error in request: "Could not connect to Messaging service" Solution: - Kindly check the ActiveMQ service is running - Re-Start the ActiveMQ service and restart the request
Unable to login to AE UI as ActiveMQ has stopped
Solution: Go to C:/ActiveMQ/conf/activemq.xml Open activemq.xml & check any extra ‘/’ is added in below section <destinationPolicy> <policyMap> <policyEntries> <policyEntry topic="> /" > <!-- The ...
Error reading shared objects
Problem: Unable to open the workflow in process studio with error "There was an error reading the shared objects, a maximum wait time of 10 seconds exceeded while acquiring lock" Solution: - - Go to "C:\users\admin" directory - ...
How to configure AE server on a non-default port
Problem: How to deploy AutomationEdge server on a port other than default port 8080 Solution: - Ensure the port to be configured is not used by other applications - Edit server.xml file from apache-tomcat-9.0.0.M8\conf directory - Change the ...
How to configure AE server URL
Problem: Facing issue while Configuring AE server URL in the server setting. Solution: - If you have used http://localhost:8080/aeui to log in to the AE server, then you cannot use URL with IP address only configure AE server URL in the system - To ...
Unable to send or receive mail using the Mail plugin step
Problem Statement: Unable to send or receive mail using the Mail plugin step Solution: - Login to Gmail account from a web browser - Click on the Google Maps icon from your profile (left side of profile icon) - Click on the Account option - Search ...