REST Plugin
ServiceNow Plugin Thows an error while downloading attachment.
Error: Process Studio Thows an error while using Downloading Attachment Plugin in ServiceNow. Resolution: This Is a bug and to resolve this, you can upload a new jar. To get a new jar file contact AutomationEdge Support team as we have fixed the ...
Error : java.lang.illegalargumentexception: invalid row number (-1) outside allowable range (0....)
Error: Customer faces an issue working with Excel Writer Plugin in Process Studio and AE version 6.0.0 gets the error as : Error Opening a new file Error java.lang.illegalargumentexception: Invalid row number (-1) outside allowable range (0....) Also ...
Can Process /Workflow designed on Linux work on Windows
Yes, we can run workflows but there are some exceptions. Desktop and surface will not work. Internet explorer is out of question on Linux for web automation. And some plugins may not work too.
How to change AutomationEdge log level from INFO to DEBUG
Solution: - Edit the "log4j2.xml" file from "apache-tomcat-9.0.0.M8\webapps\aeengine\WEB-INF\classes" folder - Change the below property value from INFO to DEBUG <Logger name="com.automationedge" level="INFO"> <AppenderRef ref="AeEngineLogger" ...
Python script demo
Prerequisites 1. Install Anaconda, Minimum version 4.2.0 2. No need for separate python installation, Anaconda takes care of python installation. 3. Anaconda should be in the PATH. i. This can be conveniently achieved by enabling “Anaconda in PATH” ...
Issue with Powershell not working on Process Studio 6.0.0
Issue: - PowerShell was not working and showing error with no detailed information. How to reproduce: You can reproduce this issue by removing the Powershell Path from Environment Variable in PATH. Resolution: - Normally this error comes when the ...
AGENT ERROR: StatusLogger No log4j 2 configuration file found
Error: Solution: - Extract the agent.zip to a different location/drive and start the agent.
AE Request status is getting updated on Remedyforce Helpmate ticket.
Issue: The AE Request status (which set in "Set Workflow Result") is getting updated in the RemedyForce Helpmate ticket. Steps To Reproduce: - If you want to update the status on RemedyForce using integration service, then, please check the "Update ...
Unable to connect to Automationedge
Error while opening PS: Solution: 1. Check error in logs if you can see "Connection timeout error". If it is present please verify URL which you are entering. 2. Once you enter correct URL, your issue will get resolved.
Number Ranges Plugin does not accept variables for ranges
Issue While using the Number Range Plugin, some of us are unable to enter the range as a variable in a plugin. We dont get the option in a plugin to enter the variable, but just the hard coded values. Error : Bounds of this rule are not numeric: ...
How to deploy chrome/ Firefox/Edge/Internet driver
For On-premise Instance: Drive Update For on-premise Instance, you can upload chrome/IE/Edge drivers by logging in to (sysadmin > File Management > Select GUI Automation Plugin) and upload the driver from EPD. Post AE 6.0 release, whenever there is ...
Unable to view agent controller tab on AE server
Issue Description: Unable to view the Agent-Controller tab on the AEUI agent setting. Steps To Reproduce: - Edit the aeui-config.properties file from Apache-tomcat/webapps/aeui folder - Set the value of the below property to true ...
ERROR : Tomcat Service on Local Computer Started and then stopped.
Issue Not able to start Tomcat services and the below error pop's up: This sometime occurs when the Java is corrupted. Resolution You can try and reinstall Java and try to restart the tomcat services.
"ae-config.properties" file not present in AEUI folder
A known issue in AE Version: 5.2.6 and 5.2.7 Solution: - Enter the https://aeui_url/#/editconfigfile URL in your browser. i.e https://10.51.4.49:8443/aeui/#/editconfigfile - Download the properties file and paste it into the "aeui" folder and try.
Use of 'Associated workflow' in Template
Solution: - When you create a template with "Associate Workflow", this template is accessible to only tenant-users who has access to that particular workflow. - When you create a template without an "Associate Workflow" option, all the tenant-users ...
Error in robot handling step when use string event---Invalid Key code
Issue: Underscore(_) is not accepted while writing something using String event in Robot handling process studio. The string value contains a special character, Ex. "KLKLDD_-12". Solution: The special character is not allowed in robot handling steps ...
Workflow configuration : How to Terminate long running job
How to Terminate long-running job Resolution:- In the workflow configuration, you need to specify expected time and maximum time to complete a workflow from the time it is triggered. Once the max execution time is crossed then the terminate button ...
Error trying to Connect a SQL Server -- Driver class ‘sun.jdbc.odbc.JdbcOdbcDriver’ could not be found, make sure the ‘MS SQL Server’ driver (jar file) is installed.
Issue: Trying to establish a connection with a SQL Server database, but the Process Studio Wizard returns an error as stated below. Error connecting to database [DATABASE] :com.automationedge.ps.core.exception.ProcessStudioDatabaseException: An error ...
Unable to configure SMTP : SMTP connection failed
Error : Error in AutomationEdge Logs : 2021-02-02 16:50:10 IST (+05:30) https-jsse-nio-443-exec-42 ERROR AEEmailServiceImpl:466 - SMTP connection failed org.springframework.mail.MailAuthenticationException: Authentication failed; nested exception ...
Unable to Login to AutomationEdge : java.lang.NoClassDefFoundError: Could not initialize class javax.crypto.JceSecurity
Error: java.lang.NoClassDefFoundError: Could not initialize class javax.crypto.JceSecurity Steps to Reproduce : This issue occurs when the following JAR files do not exist or are ...
MSSQL Server Plugin Error : Login failed for user
Error : Login failed for user '*******'. ClientConnectionId:5b30fcf0-0337-4e79-be14-5a151e484245. Resolution : This plugin is only valid for SQL Server Authentication and not for Windows Authentication. By default, most MSSQL servers have Windows ...
ERROR : INVALID SAHI PRO MODE
Issue: When using Desktop Spy in process studio we get the error as below: While starting the start_dashboard.bat How to Reproduce: To reproduce this issue you need add the below line in the path : ...
Requests are staying in NEW state for long time even when agent is in idle state
AE version: 5.6.2 or below Issue Description: Workflow requests are staying in a NEW state for a long, even when the agent is in an idle state. Resolution/Workaround: - Check whether this workflow has used CredentialPool in the workflow configuration ...
AutomationEdge Request Status Shows Blank
AE version: 5.6.2 or below Issue Details: On the AutomationEdge server, the request status is not getting updated and it shows blank Issue Description: - The request for which the status is Blank, is in RETRY status. The request goes into the RETRY ...
Error : Bad Request Unexpected error occurred while polling for automation requests
Issue: Cherwell Integration issue when the request has been sent from Cherwell, but a new request is not created in AutomationEdge due to the error below: 2021-01-21 07:39:16 MST (-07:00) IntgScheduler_Worker-10 ERROR IntgServiceHandler:105 - ...
AE-Cherwell Intergration not working(T3/On-demand)
Issue Description: The integration service has configured successfully on the T3 server and the service is running fine. The connection with the Cherwell Instance has successfully established. When the request is submitted from Cherwell it does not ...
Unable to execute already existing workflow on t3 instance(AE 6.0) : Failure in submitting the request.
issue: Unable to execute already existing workflow on t3 instance: Failure in submitting the request. AE version: 6.0 Solution: We have follow the below steps. 1. Stop the agent 2. Restart agent again 3. Unassigned the assigned workflows 4. Wait for ...
Exception in thread "main" java.lang.NoSuchFieldError:SIZE
Error: Getting error while running agent on AE 6.0 Steps To Reproduce: - Add the proxy configuration file in the agent/conf folder and restart the agent. Solution: - Remove the proxy configuration file from the agent/conf folder and restart the ...
Invalid license Agent Shutting down stating that Authentication Failed
Issue : Unable to upload the license and start the agent as it was showing Invalid license Suggestion: To delete your existing agent and download a new agent and run it, Resolution : 1. Tried to upload license on AEUI, was unable to upload as the ...
No email notification received when Agent down, Agent Stopped and Agent on unknown state
Issue: already configured to enable email notification when Agent is down, Agent Stopped and Agent goes on Unknown state, But still didn't received any email notification for the same. Solution: You have to check the sender password has changed or ...
Either no workflow are configured or no workflow are in active screen. No Agent Registered.
Issue: Unable to access Workflow Assignment even though the workflow is assigned to the agent and working on the same. Resolution: This error occurs even though the workflow is configured. To resolve this kind of issue we need to purge the Postgres ...
Failed to update plugins on AE portal - No step or entry found in a plugin jar.
Error : No step or entry found in a plugin jar. Refer below screenshot- The above error occurs while uploading the plugins through sysadmin login on Automationedge portal due to Plugin and AutomationEdge version compatibility. Resolution : In this ...
While creating Custom report, fields are going to overlap on each other.
Issue: Tried to create a report on the AE server, fields are going to overlap on each other. Please find the below screenshot for reference. Solution: Please check you have specified width property in report template as mentioned in AE user guide ...
Error working with XUL definition: org.pentaho.ui.xul.XulException:java.lang.reflect.InvocationTargetException
Problem Statement: Getting below error while creating DB connection using Table Input step in process-studio Error working with XUL definition org.pentaho.ui.xul.XulException:java.lang.reflect.InvocationTargetException Steps To Reproduce: - Install ...
Exception in thread "main" java.lang.NoSuchFieldError: SIZE
Issue: Unable to start the agent. Gets an error message Exception in thread "main" java.lang.NoSuchFieldError: SIZE as below: How to Reproduce: Enable Automatically Detect proxy option from System Level and browser Level if you have proxy that blocks ...
How to delete folders older than 1 month using process-studio
Problem statement: I want to create a workflow using which I can delete the folder older than a month. How to do it with PS? Solution: - Using the Get File names step you can extract the Last modified date for a specific folder. - If that date is ...
How to convert String to Number from Excel with Currency Symbol
Problem Statement: We are getting this value from a sheet - R$ 890,00, and we want to use it as a Number to group, sum and etc. But we can’t read it from excel as a number, is there a way to use Format options to identify this as a number and use ...
What type of accesses and settings needed to use web automation
Problem Statement: What type of accesses and settings needs to be done to use web automation? is it necessary to have selenium or the use of an extension to make this connection? Solution: No settings required for web automation and we have ...
What kind of validation is done by Mail Validator Step
Problem Statement: What kind of validation is done by Mail Validator Step? Solution: - The mail Validator step checks if an email address is valid or not. The Mail Validator step returns a result field (Boolean or String depending on your settings). ...
How to Calculate Percentage using Modified Java Script Value
Problem statement: We are trying to use a modified javascript value to calculate a percentage of a number. The numbers are stored in a field as an input data type. As we don’t see a suitable function built-in, please advise on how to achieve this For ...
Next page