REST Plugin
Browser Extension Issue: Need to Add Web Extension in Chrome
Error: Unable to navigate to their requested website get the localhost URL. How to Reproduce: If we remove the chrome extension, and the disable the following settings in the Chrome browser: "Allow in Incognito" and "Allow access to file URLs "then ...
How to submit workflow request using API with run time file upload
Issue: How to submit a workflow request using API with run time file upload. Resolution: Please find the enclosed sample workflow.
How to download Request Output file from AE Server using REST API using Process-Studio
Issue: How to download Request Output file from AE Server using REST API. Resolution: Advance Rest client: Advanced REST Client is a step in the utility Plugin for Process Studio Workflows. The REST Client workflow step enables you to consume RESTful ...
AEUI Login Failed
Issue: Resolution: -Please check status all the services first. -Please start services as per standard sequence(postgres, ActiveMQ , then tomcat) it will resolve issues.
SSO Logout page issue
Upto AE version: 7.3.2 For SAML 2.0 in the sso configuration, clients mostly facing issue for logout page. Request is re-directing to null page instead of logout.jsp This issue occurs till 7.3v. This will be fixed in Upcoming upgrade of 7.4. Error: ...
Unable to upload .xlsx file on on-demand portal
Error : Resolution: - When trying to upload the .xlsx file on the OnDemand portal, we get a Failure message on the AE portal as " Unexpected error occurred, please contact AutomationEdge Administrator" - This is a known issue on the On-Demand ...
Unable to find element on closed window.
Issue - Unable to find an element on the closed window using selenium code. As we get the below error "Unable to find element on closed window". How To Reproduce - - Just remove the capabilities. Resolution - Set the following capabilities in the ...
Undeliverable: Application Security Issue
Issue: Undeliverable: Application(Automation Edge) Security Issue Sr. No. Security Issue name Asset Name Risk Rating 1 Password replay attack Robotic process automation - Vyom MEDIUM Solution: Check with the below points- 1) Password Replay attack:- ...
This application may depend on other compressed files in this folder
Issue: I have downloaded the process-Studio.zip /ae-agent.zip from the server. I run the application file but then it says: "This application may depend on other compressed files in this folder. "For the application to run properly, it is recommended ...
Web GUI | Unable to click on a web element
Issue: There are 2 frames on the web page. I used the Switch Frame activity and then used Web Spy to generate the Web Click activity, but it did not work. How to Reproduce: To begin, switch the default frame to the first frame. Then, try to switch to ...
Collecting Webpage loading time in output file
Question: How to store the webpage loading time in Process Studio Solution: Use below code : final JavascriptExecutor js = (JavascriptExecutor) driver; double loadTime = (Double) js.executeScript( "return (window.performance.timing.loadEventEnd - ...
Unable to send or receive mail using plugin or unable to connect to SMTP
ERROR Description After enabling Less secure App using google if you are still not able to send mail then try the below steps: - Enable 2 step verification in google security. - Enable App password and use this password in the plugin instead of your ...
File downloaded with wrong extension when workflow is triggered from AE server
Question: When a workflow is triggered from the AE server, a file with the incorrect extension is downloaded. Solution: CRDOWNLOAD is a temporary file extension used by the Chrome web browser. Files with this extension are called Chrome Partial ...
'wmic' is not recognized as an internal or external command,operable program or batch file. not found in PROGRAMFILES directory
Error: 2021-10-27 17:07:52 Workflow_1 - Start Browser ERROR BrowserUtil:362 - 'wmic' is not recognized as an internal or external command,operable program or batch file. not found in PROGRAMFILES(X86) directory 2021-10-27 17:07:52 Workflow_1 - Start ...
How to take a ThreadDump of a particular service
Solution: - To take a thread dump of a particular service first, you need to get the PROCESS_ID of that particular service. - Suppose, I want to get Thread Dump of Tomcat service. I need to provide the port number of the tomcat service. - To find the ...
Headers are mismatching after migration from AE v5.6 to AE v7.0
Error: Solution: Restart the tomcat and clear the browser history.
Getting Error while executing workflow from Automationedge server - 'com.itextpdf.kernel.pdf.pdfdocument' could not be found
Error: Error Initializing userDefinedJavaClass: A class 'com.itextpdf.kernel.pdf.pdfdocument' could not be found, Failed to initialize. Solution: To resolve this issue we have to add ''pdfDocument" external jar file in below locations: - In process ...
Error while AutomationEdge Authentication, com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException: Unrecognized field "idpUserName"
Error 2021-09-09 15:34:47 pool-2-thread-1 ERROR IntegrationUtils:154 - Error while AutomationEdge Authentication, com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException: Unrecognized field "idpUserName" (class ...
com.automationedge.common.ext.integration.AeIntegrationTypeException: The required configuration parameters are not present i.e. URL, Username and Password, if not empty.
AE-Remedy Integration Error in integration logs: 2021-06-14 14:45:00 IST (+05:30) DefaultQuartzScheduler_Worker-8 ERROR IntgServiceHandler:103 - ABG, <Remedy Request>, Error polling automation requests ...
BUG: Object ID/Object Name Not captured in audit logs for USER_GROUP Assignment
AE Version: 6.1.0 and below Issue Description: If we add a User to the Group at the time of Tenant-user creation, the Audit-log table not capturing the Object-ID/Object-Name in the database. Issue to Reproduce: - You can find this issue in AE ...
Authentication Failed, shutting down : Agent already logged in
Error: We get the below error when we start the agent. ERROR AgentMain:122 -Authentication Failed, shutting down com.automationedge.aeagent.exceptions.AEAgentAuthenticationFailed: Agent already logged in How to Reproduce Download the new agent on the ...
Error Logging in to Process Studio : ClientProtocolException
Issue: While logging on to Process Studio we get the below error in Process Studio logs: 2021-03-17 11:53:58 main ERROR ProcessStudio:12005 - Error in registering Process Studio {} org.apache.http.client.ClientProtocolException: null How to ...
ServiceNow Plugin Thows an error while downloading attachment.
Error: Process Studio Thows an error while using Downloading Attachment Plugin in ServiceNow. Resolution: This Is a bug and to resolve this, you can upload a new jar. To get a new jar file contact AutomationEdge Support team as we have fixed the ...
Error : java.lang.illegalargumentexception: invalid row number (-1) outside allowable range (0....)
Error: Customer faces an issue working with Excel Writer Plugin in Process Studio and AE version 6.0.0 gets the error as : Error Opening a new file Error java.lang.illegalargumentexception: Invalid row number (-1) outside allowable range (0....) Also ...
Can Process /Workflow designed on Linux work on Windows
Yes, we can run workflows but there are some exceptions. Desktop and surface will not work. Internet explorer is out of question on Linux for web automation. And some plugins may not work too.
How to change AutomationEdge log level from INFO to DEBUG
Solution: - Edit the "log4j2.xml" file from "apache-tomcat-9.0.0.M8\webapps\aeengine\WEB-INF\classes" folder - Change the below property value from INFO to DEBUG <Logger name="com.automationedge" level="INFO"> <AppenderRef ref="AeEngineLogger" ...
Python script demo
Prerequisites 1. Install Anaconda, Minimum version 4.2.0 2. No need for separate python installation, Anaconda takes care of python installation. 3. Anaconda should be in the PATH. i. This can be conveniently achieved by enabling “Anaconda in PATH” ...
Issue with Powershell not working on Process Studio 6.0.0
Issue: - PowerShell was not working and showing error with no detailed information. How to reproduce: You can reproduce this issue by removing the Powershell Path from Environment Variable in PATH. Resolution: - Normally this error comes when the ...
AGENT ERROR: StatusLogger No log4j 2 configuration file found
Error: Solution: - Extract the agent.zip to a different location/drive and start the agent.
AE Request status is getting updated on Remedyforce Helpmate ticket.
Issue: The AE Request status (which set in "Set Workflow Result") is getting updated in the RemedyForce Helpmate ticket. Steps To Reproduce: - If you want to update the status on RemedyForce using integration service, then, please check the "Update ...
Unable to connect to Automationedge
Error while opening PS: Solution: 1. Check error in logs if you can see "Connection timeout error". If it is present please verify URL which you are entering. 2. Once you enter correct URL, your issue will get resolved.
Number Ranges Plugin does not accept variables for ranges
Issue While using the Number Range Plugin, some of us are unable to enter the range as a variable in a plugin. We dont get the option in a plugin to enter the variable, but just the hard coded values. Error : Bounds of this rule are not numeric: ...
How to deploy chrome/ Firefox/Edge/Internet driver
For On-premise Instance: Drive Update For on-premise Instance, you can upload chrome/IE/Edge drivers by logging in to (sysadmin > File Management > Select GUI Automation Plugin) and upload the driver from EPD. Post AE 6.0 release, whenever there is ...
Unable to view agent controller tab on AE server
Issue Description: Unable to view the Agent-Controller tab on the AEUI agent setting. Steps To Reproduce: - Edit the aeui-config.properties file from Apache-tomcat/webapps/aeui folder - Set the value of the below property to true ...
ERROR : Tomcat Service on Local Computer Started and then stopped.
Issue Not able to start Tomcat services and the below error pop's up: This sometime occurs when the Java is corrupted. Resolution You can try and reinstall Java and try to restart the tomcat services.
"ae-config.properties" file not present in AEUI folder
A known issue in AE Version: 5.2.6 and 5.2.7 Solution: - Enter the https://aeui_url/#/editconfigfile URL in your browser. i.e https://10.51.4.49:8443/aeui/#/editconfigfile - Download the properties file and paste it into the "aeui" folder and try.
Use of 'Associated workflow' in Template
Solution: - When you create a template with "Associate Workflow", this template is accessible to only tenant-users who has access to that particular workflow. - When you create a template without an "Associate Workflow" option, all the tenant-users ...
Error in robot handling step when use string event---Invalid Key code
Issue: Underscore(_) is not accepted while writing something using String event in Robot handling process studio. The string value contains a special character, Ex. "KLKLDD_-12". Solution: The special character is not allowed in robot handling steps ...
Workflow configuration : How to Terminate long running job
How to Terminate long-running job Resolution:- In the workflow configuration, you need to specify expected time and maximum time to complete a workflow from the time it is triggered. Once the max execution time is crossed then the terminate button ...
Error trying to Connect a SQL Server -- Driver class ‘sun.jdbc.odbc.JdbcOdbcDriver’ could not be found, make sure the ‘MS SQL Server’ driver (jar file) is installed.
Issue: Trying to establish a connection with a SQL Server database, but the Process Studio Wizard returns an error as stated below. Error connecting to database [DATABASE] :com.automationedge.ps.core.exception.ProcessStudioDatabaseException: An error ...
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