Memory consumption issue for Agent
How to release java heap memory by using Shenandoah GC/ How to use Shenandoah variable in Agent bat file to release java heap
Issue: How to free java memory by using Shenandoah GC/ How to use Shenandoah variable in Agent bat file Resolution: Add below statement to Agent startup.bat and check if memory is getting released after workflow execution: set ...
agent has stopped ,not working
Description : An agent has stopped ,not working. Agent is not not able to start. Error in logs : Registering AGENT 2023-06-16 16:37:19 IST (+05:30) main INFO AgentDetailsUtils:102 - This agent was not configured for predefined workflows 2023-06-16 ...
How to start agent automatically after system reboot ?
Error: How to start agent automatically after system reboot ? Solution: Create and copy the shortcut of startup.bat file from ae-agent\bin location. Paste the shortcut under C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp location.
Agent Controller Issue
Error: Unable to get the Session status. 2023-03-21 10:37:08 IST (+05:30) pool-2-thread-2 INFO AEAgentWFHandler:228 - Initiating the session request 2023-03-21 10:37:08 IST (+05:30) Thread-8 INFO FetchJob:88 - No job found for execution 2023-03-21 ...
AutomationEdge Agent Limit: Workflow assignment to single agent
Error: When we try to assign a new workflow to an agent, we receive the following error if the workflow assignment limit exceeds 200. Note: You can assign the agent up to 200 workflows (minimum workflow 0 - maximum workflow 200). Resolution: There is ...
ERROR: Invalid Orgcode while Registering Agent
Issue: We get the below error, Invalid Orgcode, while registering the agent on a machine. This happens when you don't configure IP on your AE server and try to register an agent on another machine with Localhost URL. How to Reproduce: You can change ...
How to start two or more agent on same machine.
Issue : When customer trying to start another agent on same machine that time it throws an error "Agent is already registered". How to Reproduce: We can start multiple agent on same machine. Resolution: We can start an agent on a ...
OnDemand Tenant Requests going in New State
Issue:- Request going into NEW state on On-Demand . When checking the Agent logs, we get the below error: FetchJob:101 - Error Fetching Workflow Instance com.automationedge.aeagent.exceptions.AEAgentException: Unknown error at server side How to ...
Error: Transaction rolled back because it has been marked as rollback only
Issue: While executing a new request we see that, the request stays in a NEW state, even though the agent is running & no other request is executing. This happens when we use the same credential/Credential pool for multiple configuration parameters & ...
Error: Agent shutting down due to invalid IP
Issue: While executing a new request we see that; the agent is in STOP state & not getting started after downloading a new agent. This happens when we use invalid IP on server while we whitelisted & we get the below error: Agent: How to reproduce: To ...
The agent's status is in Updating mode for a long time
Issue: Our agent's status is in Updating mode for a long time. Logs are not generated Solution: -Deleted an agent from AEUI. -Downloaded and registered the new Agent.
Remedy Requests are stuck in execution state
Error: https-openssl-nio-8443-exec-9 ERROR AEBaseRestController:29 - Invalid value for property 'userId' Solution: -Check the space availability on the agent drive. -If UserID got expired, kindly reset with same password and restart the agent ...
NullPointerException : Agent Not Starting
Issue: Resolution: You can download a new agent to resolve this issue.
Reasons/Issues: Agent going into the unknown state
Sr. No. Agent Unknown State Reasons Resolution 1 If the agent console is closed abruptly. Below are the reasons when agent running command prompt gets closed abruptly: 1. If someone has closed the agent running command prompt manually 2. ...
RemedyForce Error : java.net.ConnectException: Connection timed out : connect
Issue : When setting up and working with Remedy Force, the RemedyForce state changed from RUNNING to UNKNOWN on the server On aeintegration Logs shows below error: Caused by: java.net.ConnectException: Connection timed out : connect at ...
Connect to api.dbcapi.me:80 [api.dbcapi.me/88.150.141.97] failed: Connection timed out: connect
Issue : Unable to start agent with system proxy setting and Issue working with DBC-Captcha plugin on AE v 6.0, gives the below error. We get the below error when the (Automatic Configuration) proxy file is downloaded in AGENT_HOME/conf directory, ...
A JNI error has occurred
Issue: While starting the agent we get the error below: Error: JNI error has occurred, please check your installation and try again Exception in thread "main" java.lang.UnsupportedClassVersionError: com/automationedge/enums/AgentStartupmode has been ...
AGENT ERROR: Agent needs to upgrade manually for proper execution
Error: Steps To Reproduce: - Edit the "application.properties" and set value of "agent.upgrade.status" to "Upgrade" Solution: - Go to the "aeagent/conf" directory - Edit the "application.properties" and set value of "agent.upgrade.status" to ...
Defect in 5.3.0:Agent issue - Unknown error at server side
ERROR: at java.lang.Thread.run(Thread.java:748) [?:1.8.0_201] 2021-03-04 04:21:38 Thread-9 INFO AEServerUtil:250 - Fetching: Non-Sequential Workflow 2021-03-04 04:21:38 Thread-9 INFO AEServerUtil:1195 - Unknown error at server side 2021-03-04 ...
Authentication Failed: Invalid Agent ID or Password
Issue: Error while starting the agent: com.automationedge.agent.exception.AEAgentAuthenticationFailed: Authentication Failed: Invalid Agent ID or Password Steps To Reproduce: - Try to run the agent from a different Machine_User other than Registered ...
Invalid Heap Size: Xmx, The specified size exceeds the maximum representable size
Error: Getting error while starting the agent Steps To Reproduce: - Change the heap size of the agent to 8192(Xmx) on 32-bit JVM machine and try to start the agent. Solution: - The JVM installed on the agent machine is the 32-bit version. The maximum ...
Exit code 9009 while starting agent
Error : We get the error as below while start the agent i.e. EXIT_CODE is 9009 This happen when Java path is not set correcty. How to reproduce: - You can uninstall java or you can remove the system variables to reproduce the ...
Error while starting an agent
Error: WARNING: Using JAVA from path Error occured during initialization of VM Could not reserve enough space for 2097152KB object heap. Cause: This error is seen when 2 different versions of Java are installed on the agent machine Resolution: ...