Request from remedy not getting pull in AutomationEdge

Request from remedy not getting pull in AutomationEdge


AE version: 3.2.0


AE-remedy integration

Issues: Request from remedy not getting pull on AutomatonEdge

Error in automationedge.log file:
"javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"

Solution:
1. This error is related to the SSL certificates and to resolved this error we need to import this certificate on AutomationEdge.
2. These 3 (Root, intermediate, and CA-primary) certificates we need to import on cacerts file (present in C:\Program Files\Java\jre1.8.0_91\lib\security folder) using the below command.

 

Ø  keytool -import -trustcacerts -keystore $JRE_HOME/lib/security/cacerts -storepass changeit -alias Root -import -file root.txt

 

Ø  keytool -import -trustcacerts -keystore $JRE_HOME/lib/security/cacerts -storepass changeit -alias Root -import -file intergration.txt

 

Ø  keytool -import -trustcacerts -keystore $JRE_HOME/lib/security/cacerts -storepass changeit -alias Root -import -file primary.txt

 

3. After importing these certificates, restarted the tomcat service and check.