RemedyForce Error : java.net.ConnectException: Connection timed out : connect
Issue :
When setting up and working with Remedy Force, the RemedyForce state changed from RUNNING to UNKNOWN on the server
On aeintegration Logs shows below error:
Caused by: java.net.ConnectException: Connection timed out : connect
at java.net.DualStackPlainSocketImpl.waitfForConnect(Native Method) ~[? :1.8.0_101]
On Server Logs shows the below error:
Integration Service : remedyforce service, XXXXXXXXX, Setting state to UNKNOWN
How to reproduce:
- You can remove the Proxy configuration at the system level (Internet Options -> Connections -> LAN Settings) also remove AE Server IP address from the exception list.
Resolution:
To resolve this issue, we need to configure the bellow proxy settings in the Agent Machine:
- Need to set Proxy configuration at the system level (Internet Options -> Connections -> LAN Settings) and need to add AutomationEdge Server’s IP Address in the exception list.
- Along with this, you can also download and deploy “Automatic Configuration” Proxy config file (AEUI -> Settings -> Proxy Settings) under AGENT_HOME/conf directory to resolve the issue.
- You can start the Tomcat services with that user instead of Local System.