Error : Bad Request Unexpected error occurred while polling for automation requests
Issue:
Cherwell Integration issue when the request has been sent from Cherwell, but a new request is not created in AutomationEdge due to the error below:
2021-01-21 07:39:16 MST (-07:00) IntgScheduler_Worker-10 ERROR IntgServiceHandler:105 - XXXXXXXXXXXXXXXXX, <AE_INTG>, Unexpected error occurred while polling for automation requests
com.automationedge.integrationservice.exception.IntgServiceRuntimeException: XXXXXXXXXXXXXXXXXXXXX, <AE_INTG>, SourceId <XXXXXXXXXXXXXXX>, Workflow <XXXXXXXXXXXX>, SubmitAutomationRequest Http Response: {"message":"Bad Request","success":false}
Status of the Integration on server changed from 'Running' to 'Unknown'.
Seems to be an connection issue between server and client.
Solution:
- One of the main reason is if we user special characters in the input JSON, we get the above error.
So in this case we need to remove these special characters from the input JSON and the requests will get successfully processed by AE Integration tool.
- You can try the same by executing the JSON using POSTMAN.